Returns & Exchanges
At Levels, we prioritize your satisfaction and food safety above all else. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you receive only the highest quality ingredients.
Contact Support
Email our customer care team with your order number and a brief explanation of why the product did not meet your expectations.
Quality Assessment
Provide photos of the product and packaging if there is damage or a quality concern so our kitchen team can review the batch.
Resolution Selection
Choose between a full refund to your original payment method or a replacement shipment sent via expedited delivery.
Disposal or Return
For food safety reasons, most items do not need to be physically returned; we will provide instructions on how to safely dispose of or donate the item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing